1. Tata Consumer Products Limited - Hospital High Range Hospital (referred to as “we”, us”, “Hospital”) is the author and publisher of the internet resource www.highrangehospital.com and its sub domain’s (together referred to as “Websites”) We are committed to respecting the privacy of every person who shares information with Us. Your privacy is important to Us and We strive to take reasonable care and protection of the information we receive from you, the User. In this regard, we adhere to the various governing laws. This privacy policy (“Privacy Policy“) explains how we collect, use, share and protect personal information about the Users (jointly and severally referred to as “you” or “User” or “Users” in this Privacy Policy). Your use of and access to the Website is subject to this Privacy Policy.

BY CONFIRMING THAT YOU ARE BOUND BY THIS PRIVACY POLICY (BY THE MEANS PROVIDED ON THIS WEBSITE), BY ACCESSING THE WEBSITE OR BY OTHERWISE GIVING US YOUR INFORMATION, YOU AGREE TO THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY AND YOU HEREBY CONSENT TO OUR COLLECTION, USE AND SHARING OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. WE RESERVE THE RIGHT TO CHANGE, MODIFY, ADD OR DELETE PORTIONS OF THE TERMS OF THIS PRIVACY POLICY, AT OUR SOLE DISCRETION, AT ANY TIME. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY AT ANY TIME, DO NOT USE ANY OF THE SERVICES OR GIVE US ANY OF YOUR INFORMATION. IF YOU USE THE SERVICES ON BEHALF OF SOMEONE ELSE (SUCH AS YOUR CHILD) OR AN ENTITY, YOU REPRESENT THAT YOU ARE AUTHORISED BY SUCH INDIVIDUAL OR ENTITY TO ACCEPT THIS PRIVACY POLICY ON SUCH INDIVIDUAL’S OR ENTITY’S BEHALF.

2. HOW WE COLLECT PERSONAL INFORMATION

The methods by which we collect your Personal Information include but are not limited to the following:

 a. By filling the patient registration form,
 b. By providing details to a Health Care Professional or Our representative,
 c. When You register on Our Website,
 d. When You provide Your Personal Information to Us during course of receiving services,
 e. When You use the features on Our Website,
 f. By the use of cookies (more fully detailed in Clause 9 of this Privacy Policy).

3. COLLECTION OF PERSONAL INFORMATION

 Generally some of the Services require us to know who you are so that we can best meet your needs. We may ask you to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you. Without prejudice to the generality of the above, information collected by us from you may include (but is not limited to) the following:

 a. Contact data (such as your email address and phone number);

 b. Demographic data (such as your gender, your date of birth and your pin code);

 c. Data regarding your usage of the services and history of the appointments and other transactions made by or with you;

 d. Health or medical data (such as your past medical history and conditions, diagnostic reports, prescriptions and medication history)

 e. Insurance data (such as your insurance carrier and insurance plan); and

 f. Other information that you voluntarily choose to provide to us (such as information shared by you with us through emails or letters, your work details, your family details)

4. PRIVACY STATEMENTS

 a. You hereby consent to such use of such information by Us and our parent, group and associate companies. A condition of each User’s use of and access to the website is their acceptance of the Privacy Policy. Any User that does not agree with any provisions of the same has the option to discontinue the access to Website.

 b. All the information provided to us by a User, including sensitive personal information, is voluntary. You understand that We may use certain information of yours, which has been designated as ‘sensitive personal data or information, (a) for the purpose of providing you the Services, (b) for commercial purposes and in an aggregated or non- personally identifiable form for research, statistical analysis and business intelligence purposes, for
 (c) for sale or transfer of such research, statistical or intelligence data in an aggregated or non-personally identifiable form to our group company. We also reserves the right to use information provided by or about the User for the following purposes:
 i. Publishing such information on the Website.
 ii. Contacting Users for offering new products or services.
 iii. Contacting Users for taking product and Service feedback.
 iv. Analyzing anonymized information for commercial use.
 v. By affirming your assent to this Privacy Policy, you provide your consent to such collection as required under applicable law. Our Services may be unavailable to you in the event such consent is not given.
 c. You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration.
 d. We shall not retain such information for longer than is required for the purposes for which the information may lawfully be used or is otherwise required under any other law for the time being in force.
 e. The Website may use cookies to store certain data (that is not sensitive personal data or information) that is used by us and our partners for the technical administration of the Website, research and development, and for User administration. In the course of serving advertisements or optimizing services to its Users, We may allow authorized third parties to place or recognize a unique cookie on the User’s browser. The cookies however, do not store any personal information of the User.
 f. This Privacy Policy applies to Websites and Services that are owned and operated by Us. We do not exercise control over the sites that may be displayed as search results or links from within the Services. These other sites may place their own cookies or other files on the Users’ computer, collect data or solicit personal information from the Users, for which We are not responsible or liable. Accordingly, We do not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor does We guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites.
 g. We may periodically ask users to complete surveys asking about their experiences with features of the Websites. Our surveys may ask visitors for demographic information such as age, gender, and education. We use survey information for evaluation and quality improvement purposes, including helping Us to improve information and services offered. In addition, users giving feedback may be individually contacted for follow-up due to concerns raised during the course of such evaluation. Demographic information and Web log data may be stored for future evaluation and quality improvement activities.
 h. Comments or questions sent to us using email or secure messaging forms will be shared with our employees and health care professionals who are most able to address the comment or question. We will archive your messages once we have made our best effort to provide you with a complete and satisfactory response. Data about your transaction may be stored in these systems, and available to people who test and support these systems.
 i. Our Websites may include social media Features, such as the Facebook button. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Your interactions with these Features are governed by the privacy statement of the company providing them.
 j. We implement reasonable security practices and procedures that are commensurate with respect to the information being collected.
 k. We reserve the right to disclose your personal information in the event it is required to do so by law, rule, regulation, law enforcement agency, governmental official, legal authority or similar requirements or when We, in our sole discretion, deems it necessary in order to protect its rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk.

5. CASUAL VISITORS NOTE

 a. No sensitive personal data or information is automatically collected from any casual visitors of this website, who are merely perusing the site.
 b. Nevertheless, certain provisions of this Privacy Policy are applicable to even such casual visitors, and such casual visitors are also required to read and understand the privacy statements set out herein, failing which they are required to leave the Website immediately.

6. CONFIDENTIALITY AND SECURITY

 a. Your Personal Information is maintained by Us in electronic form. Such information may also be converted to physical form from time to time. We take necessary precautions to protect your personal information both online and off-line, and implements reasonable security practices and measures.
 b. We make all User information accessible to its employees only on a need-to-know basis.

7. CHANGE TO PRIVACY POLICY

  We may update this Privacy Policy at any time, with or without advance notice. If you object to any of the changes to our terms, and you no longer wish to use the Services, please immediately stop accessing the Website. Unless stated otherwise, Our current Privacy Policy applies to all information that We have about You.

8. CHILDREN’S AND MINOR’S PRIVACY

  We strongly encourages parents and guardians to supervise the online activities of their minor children and consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment. These tools also can prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission.

9. CONSENT TO THIS POLICY

  You acknowledge that this Privacy Policy is a part of the Website, and you unconditionally agree that becoming a User of the Website signifies your assent to this Privacy Policy. Your visit to the Website is subject to this Privacy Policy.

10. ADDRESS FOR PRIVACY QUESTIONS

 Should you have questions about this Privacy Policy or information collection, use and disclosure practices, you may contact us at _________________. We will use reasonable efforts to respond promptly to any requests, questions or concerns, which you may have regarding our use of your personal information.

 If you have any grievance with respect to our use of your information, you may communicate such grievance to:

 The Grievance Officer,
  Secretary,
  High Range Hospital,
  Munnar-685612, Idukki, Kerala
  Email: dms.hrh@tataconsumer.com
  Phone: 04865-230270; 04868-255503
 

11. SHARING AND TRANSFERRING OF PERSONAL INFORMATION

 a. Once you have freely consented to share your Personal Information with us, You authorize us to exchange, transfer, share, part with all or any of Your Personal Information, across borders and from Your country to any other countries across the world with the Cloud Service Provider and Our affiliates / agents / third party service providers / partners / banks and financial institutions or any other persons, for the Purposes specified under this Policy or as may be required by applicable law.

 b. You acknowledge that some countries where we may transfer Your Personal Information may not have data protection laws that are as stringent as the laws of Your own country. You acknowledge that it is adequate that when We transfer Your Personal Information to any other entity within or outside Your country of residence, We will place contractual obligations on the transferee which will oblige the transferee to adhere to the provisions of this Privacy Policy.

12. THIRD PARTY REFERENCES AND LINKS

 a. During Your interactions with Us, it may happen that We provide/include reference to third parties, and/or links and hyperlinks of third party websites. It may also happen that you include links and hyperlinks of third party websites. The reference of such third parties or listing of such third party external sites (by You or by Us) does not imply endorsement of such party or site by Us. Such third parties and third party sites are governed by their own terms and conditions. We do not make any representations regarding the availability and performance of any of the third parties or third party sites. We are not responsible for the content, terms of use, privacy policies and practices of such third party websites.