2. HOW WE COLLECT PERSONAL INFORMATION
The methods by which we collect your Personal Information include but are not limited to the following:
a. By filling the patient registration form,
b. By providing details to a Health Care Professional or Our representative,
c. When You register on Our Website,
d. When You provide Your Personal Information to Us during course of receiving services,
e. When You use the features on Our Website,
3. COLLECTION OF PERSONAL INFORMATION
Generally some of the Services require us to know who you are so that we can best meet your needs. We may ask you to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you. Without prejudice to the generality of the above, information collected by us from you may include (but is not limited to) the following:
a. Contact data (such as your email address and phone number);
b. Demographic data (such as your gender, your date of birth and your pin code);
c. Data regarding your usage of the services and history of the appointments and other transactions made by or with you;
d. Health or medical data (such as your past medical history and conditions, diagnostic reports, prescriptions and medication history)
e. Insurance data (such as your insurance carrier and insurance plan); and
f. Other information that you voluntarily choose to provide to us (such as information shared by you with us through emails or letters, your work details, your family details)
4. PRIVACY STATEMENTS
b. All the information provided to us by a User, including sensitive personal information, is voluntary. You understand that We may use certain information of yours, which has been designated as ‘sensitive personal data or information, (a) for the purpose of providing you the Services, (b) for commercial purposes and in an aggregated or non- personally identifiable form for research, statistical analysis and business intelligence purposes, for
(c) for sale or transfer of such research, statistical or intelligence data in an aggregated or non-personally identifiable form to our group company. We also reserves the right to use information provided by or about the User for the following purposes:
i. Publishing such information on the Website.
ii. Contacting Users for offering new products or services.
iii. Contacting Users for taking product and Service feedback.
iv. Analyzing anonymized information for commercial use.
c. You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration.
d. We shall not retain such information for longer than is required for the purposes for which the information may lawfully be used or is otherwise required under any other law for the time being in force.
g. We may periodically ask users to complete surveys asking about their experiences with features of the Websites. Our surveys may ask visitors for demographic information such as age, gender, and education. We use survey information for evaluation and quality improvement purposes, including helping Us to improve information and services offered. In addition, users giving feedback may be individually contacted for follow-up due to concerns raised during the course of such evaluation. Demographic information and Web log data may be stored for future evaluation and quality improvement activities.
h. Comments or questions sent to us using email or secure messaging forms will be shared with our employees and health care professionals who are most able to address the comment or question. We will archive your messages once we have made our best effort to provide you with a complete and satisfactory response. Data about your transaction may be stored in these systems, and available to people who test and support these systems.
i. Our Websites may include social media Features, such as the Facebook button. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Your interactions with these Features are governed by the privacy statement of the company providing them.
j. We implement reasonable security practices and procedures that are commensurate with respect to the information being collected.
k. We reserve the right to disclose your personal information in the event it is required to do so by law, rule, regulation, law enforcement agency, governmental official, legal authority or similar requirements or when We, in our sole discretion, deems it necessary in order to protect its rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk.
5. CASUAL VISITORS NOTE
a. No sensitive personal data or information is automatically collected from any casual visitors of this website, who are merely perusing the site.
6. CONFIDENTIALITY AND SECURITY
a. Your Personal Information is maintained by Us in electronic form. Such information may also be converted to physical form from time to time. We take necessary precautions to protect your personal information both online and off-line, and implements reasonable security practices and measures.
b. We make all User information accessible to its employees only on a need-to-know basis.
8. CHILDREN’S AND MINOR’S PRIVACY
We strongly encourages parents and guardians to supervise the online activities of their minor children and consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment. These tools also can prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission.
9. CONSENT TO THIS POLICY
10. ADDRESS FOR PRIVACY QUESTIONS
If you have any grievance with respect to our use of your information, you may communicate such grievance to:
The Grievance Officer,
High Range Hospital,
Munnar-685612, Idukki, Kerala
Phone: 04865-230270; 04868-255503
11. SHARING AND TRANSFERRING OF PERSONAL INFORMATION
a. Once you have freely consented to share your Personal Information with us, You authorize us to exchange, transfer, share, part with all or any of Your Personal Information, across borders and from Your country to any other countries across the world with the Cloud Service Provider and Our affiliates / agents / third party service providers / partners / banks and financial institutions or any other persons, for the Purposes specified under this Policy or as may be required by applicable law.
12. THIRD PARTY REFERENCES AND LINKS